Our Return Policy.
We are happy to have you as part of the family here at Family Hemp Brands! If you are not entirely satisfied with your purchase, we are here to help.
Refunds & Returns
We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at email@example.com with details and photos of the product and the defect. You can send the item you consider defective to:
Family Hemp Brands
PO Box 4704
Santa Fe NM, 87502
Upon receipt of the returned product, we will fully examine it and notify you via e-mail within a reasonable period of time as to whether you are entitled to a refund or a replacement because of the defect. If you are entitled to a replacement or refund we will replace the product or refund the purchase price using the original method of payment.
If you have any questions on how to return your item to us, contact us at firstname.lastname@example.org.